Training
Booking Terms and Conditions
UK Bookings
Definitions
1. ‘Firm booking’ means the firm agreement between The Emergency Planning
College (EPC) and client for attendance at a core event on specified dates.
2. ‘Provisional booking’ means a booking that must be changed to a firm
booking. Provisional booking will remain on the system for up to 10 working
days whilst course places remain available.
3. ‘Waiting list’ means a provisional booking for which no place is
available.
Booking Form
4. Booking forms will not be accepted unless they have been authorised for
payment.
5. Once a booking is accepted by EPC, the organisation making the
booking becomes liable for the relevant course fee, administration or
cancellation charge.
6. We will confirm your booking once we accept your completed booking form.
7. EPC reserves the
right to run courses at a different venue to the one specified, when
necessary. If this is the case we will inform you as soon as possible and
provide you with information about accommodation, travel directions and so
on.
Fees and Payment
8. Fees are payable within 30 calendar days of the invoice being received,
or before the start of the course.
9. Volunteer rates are available to individuals who are being sponsored by
a UK organisation approved by the College. Details of how to apply can be
found at the College website (www.epcollege.gov.uk) or by contacting the
Reservations Team on +44 (0)1347 822877.
10. EPC reserve the
right to alter prices from those published.
11. Invoices can be issued on request for advanced payment purposes if
required.
12. Payment may be enclosed with the booking form.
13. Cheques/BACS should be made
payable to EPC.
Receipts will be issued on request only.
Cancellation Charges
14. The College reserves the right to cancel, postpone or otherwise alter
the content or date of a core event without notice. In such circumstances,
the College may, at its own discretion, return any payment received without
penalty of cancellation charge.
15. Cancellation charges apply when a suitable substitution is not made at
the time of cancellation. Current charges are:
Cancellation charges
|
Notice of Cancellation
|
Percentage of Event Fee charged
|
|
29 days or more
|
25%
|
|
14–28 days
|
50%
|
|
Less than 14 days
|
100%
|
Weekends are included in the above calculations
Substitutions
16. Transfers and substitutions made less than 21 days prior to the
original course date will incur a charge of £50 per delegate.
17. If a delegate is unable to attend an event, one substitution and/or
transfer to another event is acceptable within the terms and conditions
described above.
18. Organisations wishing to make a substitution must provide the name of
the substitute delegate at the time of the substitution request.
19. The EPC may, at
its own discretion, waive the cancellation charge if a substitution is made
in the following circumstances:
-
by the client from one delegate to another on the same core event
-
by the client from one date to another of the same core event
-
by the client from one date to another for a different core event
(subject to price variations and availability)
Independent Equal Access
20. If you have any additional requirements due to a disability or any
other reason you will be contacted to discuss your residential and course
specific requirements.
Terms and Conditions for non UK bookings
21. Please be aware that terms and conditions for overseas booking vary
from UK terms and conditions. EU terms and conditions non EU terms and
conditions.
Data Protection
22. EPC does not sell, trade or rent your personal information to others.
Your details will be added to the EPC database in order to process your
booking, and so that you can be kept up to date with relevant details of
our services.
23. If you do not wish to receive any further information from us either by
post, telephone or email, please contact our marketing team at:
The Emergency Planning College
The Hawkhills
Easingwold
York YO61 3EG
Email: epc.marketing@cabinet–office.x.gsi.gov.uk
Telephone: +44(0)1347 825009
